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FAQ

 

 Frequently Asked Questions:

Q. Where Are You Located?

 A. Dark Horse Travel™ has a main office location in Sarasota, Florida. 

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 Q. How Do I Place An Order?

 A. Simply click on the item you wish to purchase, then proceed to the checkout page where you will be prompted to enter your credit card and shipping information. Alternatively, you may use PayPal. 

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 Q. How Do I Enter a Coupon Code?

 A. There is a box on the checkout page labeled either "coupon code" or "promotional code" where you'll enter your discount code for your purchase. 

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Q. Is My Information Secure?

  A. Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely known and trusted on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

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 Q. Can I Use PayPal?

 A. Yes you may! There is a "checkout via paypal" button for ALL products. It is located next to the regular "checkout" button on your cart page. 

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Q. How Long Does It Take For Shipping?
 
A. Standard USA Shipping: 5-7 business day
     
     Expedited USA Shipping: 3-5 business days
 
     International Shipping: Coming Soon!
     
 Note: Not all products have the same shipping times. Refer to each individual product page for 100% accuracy.
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 Q. Where Does My Item Ship From?
A. All of our products ship from the USA. We only partner with the finest, most trusted warehouses around the country to securely ship your item/s with care. 
 
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Q. Will My Order Have A Tracking Number?
 
A. Yes! Your order will come with a tracking number. We partner with most of the main carriers, such  as UPS, USPS, FedEx, and occasionally DHL. The tracking number will be emailed to you shortly after processing your order. 
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Q. Do You Provide Refunds?
 
A. Yes of course! Please refer to our refunds policy which is located on our refunds page for full details.  
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Q. How Can I Reach You?
 
Email Us:

 

Visit our "contact us" page and enter your information, then submit your message. Our team will get back to you within 3 hours during normal business days. If you cannot find the page, you may email us directly at [email protected]

 

 

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Q. How Soon Will You Respond To My Question?

 A. Our support staff will answer your inquiry within 3 hours of submission. Often times we are able to respond within the same hour that you contacted us. Just keep in mind that it may take longer on weekends, or late at night.  



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